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RESUME
WORK EXPERIENCE
JUNE 2023 - JULY 2023
ZARA
RETAIL SALES ASSISTANT
PART TIME
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Run clothes, accessories, and shoes back to original display rack/area
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Maintain tidiness of assigned area
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Ensure table products are folded presentably
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Ensure that there are as less clothes at the fitting room as possible
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Transfer of stocks to and fro the stockroom
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Process in-store self-pickup orders
This was the most hectic part time job that I have worked. The store has 4 floors (Men - Level B1, Women - Level 1, Level M, Level 2). I was part of the women's team and I had rotated around the 3 different women floors, familiarising myself with the products on the different levels.
During my employment period, I participated in assisting during the Rebajas Period (ZARA's largest End-of-Season Sale). I was mainly tasked to run clothes back to their respective racks after customer have tried them.
MAY 2023
KERRY LOGISTICS
EVENT LOGISTICS PERSONNEL
CONTRACT
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Assist in the delivery of electronic goods for Consumer Electronics Exhibition (CCE) Show 2023
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Assist in the delivery of electronic products to respective brand vendors/booths
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Ensure that the quantity delivered and quantity ordered tallies
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Ensure that goods are delivered to the right brands/vendors and in good condition
This was my first time untaking the role of an event logistics helper. We were tasked to deliver electronic products for the Consumer Electronics Exhibition (CCE) Show 2023.
A group of us were responsible of handling the delivery of electronic products (after unloading) to the hands of the respective brand booths. Electronic products delivered consists of laptops, tablets, and printers.
NOVEMBER 2022 - MARCH 2023
NYP D'STUDIO
BRAND MANAGER
INTERNSHIP
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Mainly manage social media accounts (Instagram, Facebook, Tik Tok)
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Plan social media content
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Create and design social media content (Posts, Stories, Tik Toks)
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Plan possible promotions and sale campaigns
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Copywriting for social media posts
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Film and edit Tik Tok Videos
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Pack product orders
I am very grateful to be given this internship opporunity with NYP D'Studio, the supervisors and teammates are just too friendly and helpful. I have also learnt alot during my internship here such as how to use Meta to schedule social media posts and stories. I also got exposed to Tik Tok, and at the same time, I can showcase my video editing skills to everyone.
Overall, it was a great internship journey at NYP D'studio even though it was only 3 months. I've met the nicest supervisors and made some of the closest friends during these 3 months alone.
RESTOCKS
This was the day of my first restock in D'Studio. The first thing we did is to check if the items delivered tallies with the order list. In the process, we would sort them by size, from XS to 2XL, that way it would be easier to put them back to their respective shelves later.
RESEARCH TRIPS
We had the chance to go for a research field trip to orchard road for a day. We went to Tangs, Adidas, The Editor's Market, Metro, Pazzion, Muji, and Asics to research on their visual merchandising (display, signs, etc), how they market their products, best practices, as well as their customer service. We also came up with a few ways D'Studio can implement similar to the ones we found in these stores.
TEP GROUPMATES
We were given the opportunity to set up our own booth during Alumni Homecoming and Retail Fair. We had set up a booth with the aim of promoting to alumni and students about sustainable detergent made by using only baking powder and bar soap. Results were overwhelming as we managed to give out all of the samples that we have prepared.
STUDIO PHOTOSHOOT
It was our first studio photoshoot, we experimented on different lighting, angles, and styles. My role was to be a model and wear all the apparel that we planned to photoshoot and pose for photos.
OUTDOOR PHOTOSHOOT
​Following our studio photoshoot, we went out of school for another photoshoot. We went to The Shoppes at Marina Bay and National Gallery to take photoshoots for our upcoming content as well as to update the photos for our product listing on our E-commerce store.
HELPING OUT ONE
ANOTHER
We were given the opportunity to get a glimpse of what it is like to hold a Facebook livestreaming event for an industry client. While the livestreaming team was conducting their livestreaming, my job was to ensure that background noise were minimised as much as possible.
AUGUST 2022 - NOVEMBER 2022
TOTT STORE
RETAIL & ECOMMERCE INTERN
INTERNSHIP
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Exposed to Retail, Marketing, and Warehouse
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Perform cashiering duties
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Assist chef during cooking lessons
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Create and design social media content (Instagram posts & stories)
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Copywriting for social media posts
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Manage and fulfill Shopee, Lazada, Redmart, Qoo10, and Woocommerce orders
At ToTT Store, I learnt the basic operations of retail, warehouse, as well as marketing. I also got the chance to try out new things like doing visual merchandising for member's exclusive and impulse purchase section.
All of my colleagues, be it from the retail, warehouse, or marketing side, they were extremely helpful and guiding. They gave me tips on how to improve my customer service, they taught me how to do cashiering from scratch.
MEMBERS EXCLUSIVE SECTION (SUNTEC CITY)
The display shown is done by me and I am very honoured to be given such an opportunity to showcase my Visual Merchandising skills. This area features products that can be purhcased by only members. This area changes every month.
IMPULSE PURCHASE SECTION (SUNTEC CITY)
We had the chance to go for a research field trip to orchard road for a day. We went to Tangs, Adidas, The Editor's Market, Metro, Pazzion, Muji, and Asics to research on their visual merchandising (display, signs, etc), how they market their products, best practices, as well as their customer service. We also came up with a few ways D'Studio can implement similar to the ones we found in these stores.
KITCHEN STUDIO
(SUNTEC CITY)
This is the place where cooking and baking classes were conducted by our chefs. I would assist the chef in the classes by setting up the studio, wash the dishes and used equipment, and clean up the studio after every class. I would also take photos and videos during classes for marketing purposes.
TOTT X GOLD 905 TOTT STORE 12TH ANNIVERSARY
I was honoured to be part of the team preparing for this special event. For this event, I was tasked to print and cut out 100 number cards which were then handed to the first 100 walk-in customers for them to claim their goodie bag.
11.11 MEGA SHOPPING
SALE
11.11 Shopping Sale is a big event for ToTT. On the first day alone, we had more than 200 orders, I was the one printing out the waybills and invoices while my supervisor picked the items from the shelves. All of us played a part in packing the hundreds of orders, with little break time for the entire day.
INTERNSHIP
PRESENTATION
At the end of my internship, I presented my internship Journey in ToTT to my supervisor and the director. I shared my experiences, what I have done during my internship, and the learning points I have gained through this internship.
MARCH 2022 - APRIL 2022
SKECHERS @ CAUSEWAY POINT
TEMPORARY SALES ASSISTANT
PART-TIME
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Assist in recommending suitable footwear to customers
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Retrieve shoes from storeroom for customers to try on
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Explain ongoing promotion to customers clearly
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Touch up and replenish display
Although I had prior experience working at Skechers, Causeway Point was a different kind of store. It is a "City Outlet" (sells a mix of newly launched and old models) whereas Northpoint City is a "Concept Store" (sells only newly launched models).
At first it was quite confusing for me as there were 2 different sections which each one of them running their own promotion. Howeer, as time pass by, I got the hang of it and I was able to clearly convey to customers the different sections and the different ongoing promotions.
AUGUST 2021 - OCTOBER 2021
SKECHERS @ NORTHPOINT CITY
TEMPORARY SALES ASSISTANT
PART-TIME
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Assist in recommending suitable footwear to customers
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Retrieve shoes from storeroom for customers to try on
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Explain ongoing promotion to customers clearly
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Touch up and replenish display
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Participate in stock take
As this was my second part time experience, same place, same company. I came back to work during my semester break as I wanted to earn some pocket money during the holidays.
Having worked in the same role previously, I was quite confident when attending customers and addressing their needs.
NOVEMBER 2019 - MARCH 2020
SKECHERS @ NORTHPOINT CITY
TEMPORARY SALES ASSISTANT
PART-TIME
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Assist in recommending suitable footwear to customers
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Retrieve shoes from storeroom for customers to try on
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Explain ongoing promotion to customers clearly
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Touch up and replenish display
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Participate in stock take
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Manage crowd and limiting human traffic
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Check if customers have done their SafeEntry before entering the store
As this was my first part time experience, I was able to gain some understanding of basic retail operations (front- and back-end). During my first few days at work, I was shy and find talking and serving customers stressful.
However, as time goes by, I slowly started to step out of my comfort zone and accompanied with more understanding about product knowledge, I became more confident when persuading and serving customers.
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